Avaya, a leading provider of solutions that enable customer and team engagement, has completed the development of an application that enables individuals with hearing and speech challenges to access call centre agents using any fixed or mobile computing device, and engage with them using sign language.

Using Avaya’s customer engagement solutions and video-conferencing technology, the company built the application that is ready for deployment for any vertical sector running Avaya Call Center solutions, said a statement.

With a web-browser application, or an app downloaded on any mobile operating system, users can initiate a video-enabled session with a contact centre agent specialised in sign language, it said.

The application, according to Avaya, is easy to integrate into existing customer engagement solutions.  

Nidal Abou Ltaif, president, Global Growth Markets, Avaya, said: “Building engaged organisations and societies are the number one challenge for 21st century business. For more than two decades, Avaya has pioneered business communications, and as the world ushers in a new era of engagement, our solution portfolio is again a step ahead, addressing all modern user preferences with the proven reliability, performance and manageability global Fortune 500 companies depend on for success.

“It is with great pleasure that we extend all the modern capabilities to those individuals in society who mostly need them and play a role in truly enabling businesses and governments to engage with every customer and citizen.” - TradeArabia News Service