Intergence, an IT optimisation expert operating from the UAE and UK, has launched a new managed service designed to predict and then monitor the performance of international websites.

It includes business critical websites and web services that provide valuable insights into service quality and user experience before and after launching.

Following a successful pilot programme, Intergence is presenting Appflare to the global market and unveiling the managed service at Gitex 2013, which runs till October 24 in Dubai.

According to the Aberdeen Group, even a one-second delay in Web performance response times can impact conversions by 7 per cent and customer satisfaction by 16 per cent. The service a customer, partner or employee experiences when using website or internet applications plays a critical role in most business’ success and yet few do anything to safeguard against poor performance, which in turn affects the business and reflects poorly on the company’s brand perception.

Appflare enables companies and service providers to evaluate the website user experience before launching services, with business critical international web sites and services not only predicting the user experience but also monitoring how well the site is performing.

It is a global internet monitoring and reporting system which measures user experience and systems underpinning the performance of web services. It provides customers with data that allows them to understand both the experience as perceived by a user and how the underlying systems performance degrades application performance.

“In essence, Appflare allows customers to be more profitable and protect their revenues and brands,” said Peter Job, CEO and founder of Intergence.

“Intergence has invested in a multinational 65 point of presence infrastructure (including the Middle East), complete with systems, monitoring and reporting agents in place. Customers can monitor and analyse their internet connectivity and internet service performance and make strategic decisions about where to launch web services and create accurate benchmarks for performance. The service can be set up and running in one working week,” he added. - TradeArabia News Service