A10 Networks, the technology leader in application networking, has named Scope Middle East, a leading speciality distributor in the Middle East, as its authorised support provider for the region.

Scope ME will provide support contracts and professional services to A10 Networks' wide customer base in the Middle East. These support contracts can be customized to suit the requirements of each individual customer.

Mark Edge, sales director, EMEA, for A10 Networks indicated the importance of the agreement and its strategic implications in consolidating the company’s position in the Application Delivery Controller (ADC) market in the Middle East which is valued at over $20 million annually.

“We entered the region with the intention of rapid market capitalization. Signing Scope Middle East on as a distributer in 2011 was the first step towards this goal. Differentiating ourselves by providing superior and highly dedicated customer support was the next logical phase,” he said.

“We have experienced first-hand Scope Middle East's technical expertise and professionalism. They already have a well-established support center and extensive experience in security and networking products and we believe that our customers stand to benefit greatly from this,” Edge added.

Scope ME already handles hundreds of support contracts with customers in the region from various segments of industry such as telecom, government, education, internet service providers etc.

The certified engineers, who have extensive networking and security experience, are capable of providing 24/7 support via telephone, web and email in multiple languages including English, Arabic, Hindi and Urdu. In addition, customers can opt for a dedicated support engineer.

“There has been a good reception to A10 Networks’ AX Series solutions in the region and as a value-added distributor; we have worked closely with a number of their customers,” said Fadi AbuEkab, chief executive officer of Scope Middle East.

“Our contact center engineers have been trained and certified by A10 Networks and we are all geared up to provide world-class support.”

This development further strengthens the relationship between the two companies who had signed a distributorship agreement in September 2011, a statement said. – TradeArabia News Service