Injazat Data Systems, a leading information technology and business process managed services provider in the UAE, said its service desk had recently resolved  its one-millionth ticket.

The service desk is Injazat’s central point of contact for handling customer concerns and providing technical support, said a company statement.

It is also co-responsible for achieving Injazat’s mission of constantly exceeding customer expectations, particularly through swift and quality service delivery, the statement added.

Injazat’s Service Desk co-ordinates with other resolver groups to support the management of desktops, laptops, printers, scanners, anti-virus software, and software installations as well as the resolution of various technical issues.

The service desk invests in its people, processes and technology and strives to exceed customer expectations.

Injazat said its 'three-step mantra' - Increase scope of first response; accelerate response time and prevent issues - helps in serving its customers better. Besides this, the service desk also constantly performs root-cause analyses’ to prevent similar future calls.

It has contributed significantly to Injazat’s growth into the UAE’s top IT and business process managed services provider, said a senior official.

'The service desk is critical to the innovation and improvement of the Injazat experience,' said Saeed Basweidan, COO of Injazat Data Systems.

'Its success is founded on the exceptional collaboration among the resolver groups and delivery managers involved in its activities. Customers appreciate the team’s exceptional efforts to resolve issues during the very first call or contact,' he added.

'This group’s commitment to expediency and effectiveness will make it a centerpiece of Injazat’s services through the next millionth ticket,' he added.-TradeArabia News Service