ITWorx, a software professional services firm based in Egypt, has signed a strategic alliance with Esri Northeast Africa, a leading geographic information system (GIS) services provider, to deliver advanced geo-enabled public sector solutions.

The deal is aimed at providing cutting-edge services to enhance performance management and citizen services in the Eurpoe and MEA region public sector, said the two companies.

ITWorx engages with government organizations to help them deliver a full range of advanced, automated, and secure citizen-centric services through its ITWorx Citizen1st service offering. Esri NeA delivers fully geo-enabled solutions that serve governmental municipalities and agencies, including land management.

Under the new alliance, ITWorx and ESRI NeA will deliver a joint framework that empowers citizens with advanced Geo-Portal Services and Location-Based Services (LBS) through the web and mobile devices.

“ITWorx continuously seeks to offer the latest in technology experiences. Partnering with Esri NeA will empower our government customers with GIS services that will enable them to access strategic data, in an attractive and easy manner, to make the right decisions at the right time as well as provide their citizens with superior services,” said Ahmed Badr, ITWorx VP of Professional Services.

On the business process management (BPM) and customer relationship management (CRM) levels, spatial analysis will help define workflow turnaround time and improve response time with respect to location, as well as identify bottlenecks and areas of improvement with regards to process re-engineering, he noted.

According to Badr, civil servants will benefit from the geo-enabled Building Permit that enables surveying and spatial data submission, tracking, and visual monitoring and reporting of urban development progress, as well as field observation.

Sohail El-Abd, Esri NeA general manager, said, “Today GIS has become essential in the public sector, with proven success in government municipalities and entities.'

'The driving force behind this new partnership was to encapsulate our GIS services along with ITWorx service offerings to complete the picture and provide comprehensive solutions that meet our customer needs in the government vertical,” he added.-TradeArabia News Service