Avaya, a global leader in communication systems, applications, and services, has opened an office in Knowledge Oasis Muscat (KOM) as part of its regional expansion plans.

The office, located at KOM's state-of-the-art facility in Rusayl, will be fully functional in the next two months.

The KOM unit will help manage the Avaya's business development in Oman, as well as provide support for its existing customers and partners in the Sultanate, said a company official.

“Oman is a significant area for Avaya, and we are capitalising on the changing business environment and endless opportunities present in this country,' said Roger El-Tawil, channel and marketing director, Middle East, North Africa and Turkey.

'We wanted to develop our presence in Oman as well as expand the services we offer our existing and new clients. Taking up residency in KOM was an obvious choice; the management team was particularly flexible with our requests, so we got exactly what we needed,' he remarked.

'The move signifies Avaya’s commitment to the Sultanate. The company has recruited local talent to run its office, and is among the few multinational technology vendors to have an operation in Oman,' Roger noted.

Avaya provides solutions directly and through its channel partners to leading businesses and organizations around the world.

Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness, he explained.

Petroleum Development Oman, Oman Mobile, Bank Muscat, Bank Dofhar, and the Muscat Municipality are among some of Avaya’s customers in Oman.

“We see tremendous adoption of Avaya’s call center technology in Oman, and have identified new opportunities. We are investing and growing our channel resources to help crack these new business opportunities and expand our regional customer base,” he added.

Mohammed Al Maskari, KOM director general, said: 'It’s always good to welcome another new tenant onto the Park, especially an important firm like Avaya. We are about technology, innovation and incubation and they are exactly the type of enterprise that KOM is designed to attract.'

'We hope that they will be with us for many years to come and utilise our added value services as part of KOM’s commitment to provide support, to assist in the ongoing development and success of its tenants,' he opined.

Ibtisam Al Faruji, KOM marketing director said: “I’m sure Avaya will make an important contribution to the local economy and I wish them every success in the future.”-TradeArabia News Service