GMT Corp, a global industry leader in enterprise workforce management and performance optimisation solutions, will be exhibiting at the Middle East Call Centre 2009 Exhibition and Conference in Dubai.

GMT CEO Simon Angove will also be featured as a speaker on the main conference agenda.

The Middle East Call Centre 2009 Exhibition and Conference brings together key executives of leading contact centers throughout the Middle East to share best practices, collaborate with market thought leaders, and to learn actionable strategies for contact center performance optimization.

Produced by Insights, the Middle East’s only dedicated customer management professional services organisation, this year’s programme includes pre-and post-conference workshops, a conference agenda geared toward contact centre operational strategies, and an exhibition space featuring the world’s leading contact centre vendors.

Invited as an executive speaker, Angove will be presenting to conference delegates on February 4, 2009.

Entitled “Workforce Management: The Key to Service Success in Turbulent Times,” his presentation will introduce delegates to the essentials of workforce optimisation technologies, building the business case, and the key criteria for selecting and implementing a solution.

He will also use real world examples to illustrate how world-class contact centres have deployed the technology to gain competitive advantage and realize a strong return-on-investment by significantly improving operational efficiencies and boosting service levels, among other bottom line benefits.

“The Middle Eastern market is one of the most dynamic and fastest-growing right now, yet contact centres in this market are faced with many of the same challenges as those elsewhere in the world,” said Angove.

“GMT has a long and rich history of helping leading companies worldwide increase revenues, reduce labor costs, and improve customer satisfaction throughout their contact centre operations. This conference provides the perfect venue for delegates to learn how workforce optimization technologies can help them improve operational efficiencies and create real competitive differentiation as the industry continues to grow in sophistication and complexity.”

GMT representatives will also be on hand to demonstrate GMT Planet - the company’s award-winning flagship workforce management solution - to conference delegates during the event.

Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet has been deployed at a number of leading contact centres throughout the world to enable them to perform at their highest levels possible by coupling precision forecasting with intelligent scheduling of agents, supervisors and analysts.

With its unparalleled ease of use designed to streamline routine tasks, GMT Planet is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs. – TradeArabia News Service