Bahrain-based Silah Gulf, a customer experience solutions provider, and novomind have join forces to revolutionise customer experience (CX) in the Middle-East by delivering next generation digital customer services and ChatBot solutions.

Novomind develops intelligent commerce and customer service software solutions and belong to the European technology leaders in the field of intelligent business solutions

As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate, the design and management of both captive and outsourced operations, powered by NLP and ChatBots, novomind iAgent platform, brings opportunities to drive substantial process efficiencies, reduce costs, increase flexibility and accuracy and ultimately enhance customer experience, said a statement.

With a proven track record in various industries, such as banking, insurance, energy, retail, and telecommunications, novomind iAgent Digital Channels and ChatBot platform suite provided by Silah and novomind Middle East and Africa (MEA) enables businesses to execute critical operations more efficiently, more securely and with greater agility.

Silah Gulf’schief executive officer Ricardo Langwieder-Goerner added: “We live in a digital era and digital innovation is a key driver for customer experience.”

“We are excited to launch innovative digital customer services and intelligent ChatBot solutions together with novomind MEA. This Product line will revolutionise the way businesses operate in the digital customer service and business process management space in the region,” he said.

“It streamlines intelligent handling of digital customer interaction, as well as automates customer self-services using ChatBots and allows service agents to become more professional through next-best-action guidance. Our digital customer services and ChatBot suite will change the way Middle East businesses expedite core operational processes, ultimately improving their efficiency and their end user experience, while strengthening businesses’ bottom lines,” he added.

Peter Samuelsen, founder of novomind, said: “Classic customer voice communication with business is moving to be more digital.”

“Businesses need to enhance their communications with intelligent customer services platform and self-services ChatBots to drive business impact and we are happy to see the start of the cooperation between Silah Gulf and novomind MEA and look forward to the success of this new strategic partnership,” he added. – TradeArabia News Service