UK-based ShipServ, a leading e-marketplace for the marine and offshore supply industries, has announced the establishment of two new divisions - ‘solutions’ and ‘customer engagement and service operations’.

The new structure has been designed to proactively build closer relationships with customers and partners, working and collaborating with them to ensure they maximise the benefits of ShipServ’s solutions, said a statement from the company.
 
ShipServ’s Solutions division will be run by chief solutions officer, Henrik Hyldahn, who has a wealth of knowledge of both purchasing and supply sides, gained in various roles, including with Seven Seas, as well as outside of the maritime industry, it said.

Silvia Lam Ihensekhien, ShipServ’s chief service delivery officer, who has been with the company for over 10 years, will head up the customer engagement and service operations division. Both will report to Kim Skaarup, ShipServ’s chief executive officer, it added.
 
ShipServ believes that the ongoing digital transformation of shipping will play a critical role in meeting shipping’s challenges, where an ecosystem can be created made up of multiple parties focused on the entire value chain around vessel optimisation, of which supplies is a critical element.

The UK firm’s solutions division will drive the creation of this new ecosystem, working consultatively with customers, as well as building relationships with partners and specialist vendors within the industry. This will enable the company to quickly extend and add to its existing functionality, providing even better services and solutions for customers, said a statement.
 
In conjunction with this, the customer engagement and service operations division will provide world class support to customers, guiding them through all elements of the digital journey with ShipServ to ensure they secure the maximum benefits and value from all the company’s solutions, it said.

This includes engaging with them to roll out and fully integrate new solutions and features efficiently and effectively, as well as proactively making continuous developments and improvements in line with their specific requirements.
 
Hyldahn said: “The pace of change and the challenges facing shipowners and operators have never been greater.”

“By establishing these two new divisions our aim is to build closer relationships with our customers, working with them to fully understand their pressure points so that solutions can be created that tangibly help them, and to do this at a quicker pace,” he said.

“We fully recognise that to deliver the ultimate value for our customers, we must widen the scope of our partnerships and develop an even broader ecosystem founded on transparency and collaboration with multiple partners,” he added.

Ihensekhien said: “The establishment of the customer engagement and service operations division reflects the real commitment to proactively interacting with our customers to ensure that the new solutions and products that we bring to market are successfully integrated into their operations.”

“By working closely with them, we’ll be able to deliver specific training on new features, as well as quickly identifying where developments can be made to ensure continuous improvements in line with their needs,” she said.

“This will ensure that the company’s platform is fully utilised to deliver the maximum possible benefits that help them on their digital transformation journey,” she added. – TradeArabia News Service