India-based FarEye, a leading business process management platform for logistics operations, has been selected as a partner for DHL eCommerce to enhance its customer experience, optimise resources and deliver its brand promise ‘real-time’.

DHL eCommerce is a division of the world’s leading logistics company Deutsche Post DHL Group. The group generated revenue of more than €57 billion ($67.02 billion) in 2016.
 
DHL eCommerce provides international, standard parcel delivery for business customers. It supports business processes with mature e-commerce shipping solutions and technology platforms that help enable various online businesses.

DHL eCommerce continuously invests in technology to improve processes and have better communication across all parties. FarEye’s platform became an apt fit as it seamlessly integrated with the organisation’s existing systems and made the IT infrastructure flexible and agile.

Being a SaaS platform, FarEye gave DHL eCommerce the flexibility to the scale-up and down depending on the demand levels, which gave them an edge to adapt quickly to any work environment.

DHL eCommerce measured vendors not only basis the features they offered but evaluated them holistically from a ‘process proposed’ perspective.

Last year, the e-commerce markets in the UAE and Saudi Arabia grew by 28 per cent and 37 per cent respectively, said a report.

The rapid growth rate of e-commerce in emerging markets is partly due to higher adoption rates of mobile devices, as well as improving infrastructure and connectivity. For example, the UAE has free zones that have more streamlined registration and legal processes.
                                                                                                                                            
Charles Brewer, CEO, DHL eCommerce, said: “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers.”

“FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver delight by having complete visibility of the logistics movement and keeping customer informed at every step, real-time,” he added.

Kushal Nahata, co-founder and CEO, FarEye, said: “FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics.”

“Our association with DHL e-commerce has been extremely gratifying as we were competing against giants. We are an enterprise grade technology platform and this win is a testimony to our platform’s capability and defined processes. We shall continue to strive towards excellence and keep our customers at the centre of all our activities,” he said.

FarEye has proved to be a partner of choice for DHL eCommerce by optimising their resources, enhancing their customers’ experience with real-time alerts and smart analytics and making parcel shops more efficient with complete visibility, it stated. – TradeArabia News Service