Dubai-based Kleptika, a leading provider of innovative and agile customer experience solutions, has signed a value-added reseller (VAR) partnership with Contextor, to help develop automation processes in the Middle East.

Contextor is a European leader in robotic process automation solution and robotic desktop automation (RDA).

As companies around the Middle East region experience mounting pressure to perform and increase profits, the introduction of RDA brings opportunities to maximise efficiency, reduce costs,  increase flexibility, enhance accuracy and maintain consistency, while allowing front-office and back-office agents to focus on other strategic areas, said a statement from the company.

Commenting on the deal, Thierry Petrens, managing partner, Kleptika, said: “The aim is to help Middle East businesses expedite core operational processes through automation, ultimately improving the end user experience and strengthening the bottom line for businesses.”

Contextor is the first solution of its kind in the region, with a proven international track record in various industries, such as banking, insurance, energy, retail, and telecommunications.

Luc Cavelier, vice president export, Contextor, said: “The unique selling point of our company is its ability to adapt to any environment, without accessing applications via application program interface (APIs). Meaning a rollover in three-months instead of the endless IT headaches you would typically foresee when implementing RDA solutions.”

“Our company is a desktop solution that works with virtually any type of application without a single modification,” he said.

“A market leader in Europe, our company stands out for its swift deployment and delivers a fast return on investment (ROI) that users love. It is much more than just another software: you can start using it as a one-off troubleshooting solution,” he added.-TradeArabia News Service