Drydocks World, a Dubai-based maritime service provider, has received an overall customer satisfaction rating of 96 per cent from its clients.

The satisfaction questionnaire covered 29 distinct areas including health, safety and environment, project management and administration, technical services, services from various trades and tendering processes on all projects over a period ranging from January to July and it was completed by clients who brought in projects over this period.

The ratings on health and safety, environment and quality in specific were scored very highly with the offshore construction projects- the DolWin Beta Offshore HVDC Platform and Shell’s Turret for Prelude FLNG - receiving 98 per cent and 95 per cent respectively in these areas, said a statement.

The yard also achieved four million man-hours without LTI on the recently delivered Modular Capture Vessel Eagle Texas, two million man-hours without LTI on the Shell FLNG Prelude and MCV Eagle Louisiana projects and one million man-hours without LTI on each of the DolWin Beta, Solan sub-sea storage tank and offshore rig High Island-V projects, it said.

This has enabled DDW attain a total of 21 million man-hours without a major incident during 2013 in all its operation.  

The company’s heat management programme during the extreme temperatures in the Middle Eastern summer was very successful with no serious heat related cases reported, said the statement.

The company also made great strides as an environmentally responsible shipyard successfully recycling 85 per cent of the waste generated compared to 79 per cent the year before, it said.

Khamis Juma Buamim, chairman, said: “We are elated at the excellent & consistent customer satisfaction ratings, which are key differentiators and an important dynamic for business sustainability and progress. Customer satisfaction is one of our top priorities and we have put in place reliable measures in consultation with our clients to guarantee this.” - TradeArabia News Service