Empost, the diversified national courier company, has been awarded the ISO 9001:2000 certification for Quality Management Systems (QMS) in the category of express courier and logistics services.

The coveted certification presents Empost with an opportunity to increase value to their activities and upgrade performance continually by placing greater emphasis on integrating quality management systems into the organisation’s processes.

“Using quality management systems to raise productivity and customer satisfaction holds the key to success in all modern businesses. By earning the ISO 9001:2000 certification, Empost has demonstrated that its quality systems are in top order, and this will enable it to compete successfully in today’s highly competitive market,” said UAE Minister for Public Sector Development and chairman of Emirates Post Sultan Saeed Al Mansouri.

“Empost has been able to raise the bar on service delivery as well diversify the product offering. We are constantly striving to devise ways to enhance customer satisfaction. The ISO 9001:2000 endorses our quality-driven approach to business development,” said CEO of Empost Sultan Al Midfa.

The ISO certification comes at a time when Empost is poised for further expansion, including in the field of cargo and logistics and new international markets.

Among the benefits the ISO 9001:2000 will bring to Empost are a link between quality management systems and organizational processes and a mature progression towards organisational performance through use of quality management principles, adoption of a “process approach”, emphasis on the role of top management, monitoring of information on customer satisfaction and measurement of QMS processes and product.

Empost provides value-added services in the fields of courier, mail delivery from P.O. Box to home or office, visa collection services, direct mail marketing, mailroom management for the banking and finance sector and cargo and logistics.- TradeArabia News Service