Silah Gulf, a Bahrain-based business process outsourcing provider serving the GCC region, has set an ambitious target to physically grow by nearly 120 per cent by next year.

The firm currently employs more than 450 people across its offices in Bahrain and Kuwait, servicing private and public sector clients. It plans on reaching 1,000 strong by next year, reported the Gulf Daily News, our sister publication.

"Silah managed to respond to 4,065,741 voice calls and in addition responded to a lesser number of web chat, social media, video, and email interactions with customers in 2012," said chief executive Joe Tawfik.

"These interactions were mostly conducted in Arabic, followed by English and then Hindi. I would like to thank our terrific staff for their hard work in 2012."

Providing gainful employment to Bahraini nationals across their regional offices, Silah's 63 per cent of staff are Bahrainis.

In the first quarter of this year, Silah will be inaugurating their new office in the UAE and plans to make inroads into the Saudi Arabian market this year, thereby developing additional job opportunities for Bahrainis abroad.

In 2012, Silah's training and development offering, Silah Academy, completed the training of more than 100 Bahraini graduates, all of whom are now employed with Silah.

Sponsored by Tamkeen, the training initiative that was due to take two years was successfully completed in seven months. Recently, Tamkeen renewed their agreement with Silah Academy to train an additional 100 Bahrainis for the growing contact centre industry.

Silah also launched a manpower outsourcing offering in 2012, Silah Talent, a specialist service that provides regional companies with contact centre and retail agents, team leaders and managers for their contact centres and shops.

Taking advantage of Silah's best practice methodologies, business clients now hire fully trained staff helping increase efficiency and decreasing overhead costs.-TradeArabia News Sevice