Famco, an Al-Futtaim group company, has won the Volvo Construction Equipment International Dealer of the Year award for 2011, which also it acquire the exclusive dealership for Volvo construction equipment in Saudi Arabia.

A leading Middle East player in construction, transport and industrial equipment, Famco had earlier won two international operational excellence awards and the silver certificate in the Volvo Partnership Monitor programme.

The Dealer of the Year award was presented to Paul Floyd at the recent Volvo Construction Equipment International Dealer Conference in Abu Dhabi, timed to coincide with the Volvo Ocean Race stopover.

“2011 was a year of many milestones in our history with Volvo Construction Equipment, and we are thrilled to begin 2012 with this great recognition from Volvo,” said Paul Floyd, Famco’s managing director.

“It’s a great honour to be globally recognised by one of our most important principals and partners. Our high performance is the result of a concerted effort by all our team members in what was a challenging yet rewarding year. I would like to thank the entire Famco team for their outstanding efforts and to also thank our customers for their continuing support.”

Volvo construction equipment is distributed in more than 100 countries throughout Europe, North and South America, Africa, the Middle East and Asia.

Kjell Carlsson, vice president - Sales & Commercial Management, EMEA at Volvo Construction Equipment said: “The Dealer of the Year 2011 award is won by a dealer partner that is very well organised with excellent processes and systems combined with a very aggressive market approach.”

“Our business relation is fully transparent and the customer support is outstanding. Furthermore they are expanding the territory to cover Saudi Arabia, and last but not least they have during the last quarter secured several major contracts for construction equipment.”

Famco was successfully critiqued on dealership performance and image, sales development, targeted marketing, procedures and systems, investment capabilities, staff capability and product knowledge, superior customer service and satisfaction as well as spare parts availability.

“It’s a very intensive process because we are being judged against every other Volvo dealership across the International Region,” Floyd explained.

“Customer support is a key focus for us at Famco. Understanding our customer needs and delivering on promises has been essential to our success. We take great pride in knowing that we are providing our customers with global best practice and it’s a great honour to be recognised as doing so.”
 
Floyd also said the full market introduction of all Volvo CE’s soft products such as the ‘CareTrack’ remote monitoring system and machine inspection programmes among others has further established Famco as providers of benchmarking service and product support.

This is the third time Famco has been recognised as Volvo’s global Dealer of the Year. The previous year’s awards were in 2001 and 2002. – TradeArabia News Service