QIC Insured, the retail arm of Qatar Insurance Company (QIC) said it has made the filing of a motor claim (both comprehensive and third party liability) a smooth process for its customers.

Announcing the new service, the Qatari firm said now customers need to just simply visit any of the QIC Insured branches located at West Bay, Al Khor, Abu Hamour, Landmark Mall, Villaggio or Lulu Gharaffa to file and track their motor claims.

Salem Al Mannai, the deputy group president and chief executive of QIC (Mena) region, said: "By providing convenience, we strive to enrich customers’ experiences across all touch points. This new service also highlights our responsiveness for being available at all strategic locations in Qatar."

To make filing a motor claim interactive, last year QIC Insured launched an automated online motor claims management service on its website where customers could file and track their motor claims online, stated Al Mannai.

“As an insurer, processing a valid motor claim effectively is of paramount importance as it is when your promise is put to test. Bearing that in mind, we’ve ensured to make our claims process easy and convenient by being available to match customers’ expectations in time,” he added.-TradeArabia News Service