Warba Bank has launched a new call centre service for its Safwa customer, as part of its strategy to deliver an exceptional banking experience while supporting its elite customers.

A specialised and dedicated team will answer calls from Safwa customers at any time of the day, aimed at fulfilling their needs in the most advance manner, said a statement.

The new service will provide Safwa customers with added value by giving them the priority to accomplish their transactions and receive the best sharia-compliant banking solutions that commensurate their needs without the need to visit any branch.

The customers will enjoy an exclusive call centre service staffed by a carefully selected, highly qualified and knowledgeable team to manage their accounts and assist them in facilitating their financial dealings.

The service has been specifically designed to maintain powerful competitive advantages to fit for this customer segment’s requirements, lifestyle and prestige thus enhancing customer trust and confidence in Warba Bank and accordingly increasing its market share through expanding its customer base, sustainable endeavours for strengthening the bank business relationship with its customers, seizing new growth opportunities and providing customers with new sharia - compliant instrument for investing their savings and achieving robust returns.  

The bank’s call centre has recorded more than 250,000 calls since its launch in 2012. The team has managed to meet customer needs efficiently and timely respond to their inquiries, receive suggestions and provide fast and practical solutions seven days a week. - TradeArabia News Service