Al Ansari Exchange, a UAE-based foreign exchange and worldwide money transfer company, has been named the ‘Best Telephone Service Exchange House’ at the 10th Annual Customer Experience Benchmarking Index award ceremony, held in Dubai, UAE.

The event was organised by Ethos Integrated Solutions, a leading provider in delivering customer service solutions across the Middle East, at the Burj Al Arab in Dubai, recently, said a company statement.

Al Ansari Exchange was chosen from among the country’s 11 other leading exchange houses, it added.  

Rashed Al Ansari, general Manager, said: “Al Ansari Exchange has always made special efforts in delivering service excellence to its customers for an enhanced experience.”

“We have a dedicated state-of-the-art call centre run by professionally trained multi-lingual staff, which is constantly monitored to help ensure quality and improvement. This recognition demonstrates the exceptional performance of our call centre facilities,” he stated.

“The fact that the study is based on real customer data makes the award all the more significant. Rest assured we remain steadfast in perusing continuous improvements and enhancements to every aspect of our business to ensure customer satisfaction,” he added. – TradeArabia News Service