Ithmaar Bank, a Bahrain-based Islamic retail bank, said its main branch has won the best branch award for the first quarter of the year.

The award was presented to branch manager Sami Al Hajri by the bank’s chief executive Ahmed Abdul Rahim during a ceremony held at the bank’s headquarters in Seef, said a report in the Gulf Daily News (GDN), our sister publication.

The ceremony was also attended by Ithmaar Bank general manager for retail and private banking Abdul Hakeem Al Mutawa and other senior executives.

“The main branch is our most high-profile branch,” said Al Mutawa.

“To win the award, the branch demonstrated consistently exceptional performance with a particular emphasis on efficiency and customer satisfaction.

“The award has proved a powerful motivator for all our retail banking staff, and has helped the bank continuously improve customers’ experience,” he added.

“The winning branch, for example, must outperform all Ithmaar Bank’s branches when measured against comprehensive criteria that include assets and liability growth, profitability, branch quality and aesthetics,” he said.

“The quarterly award allows the bank’s 17 full-service branches to challenge each other to enhance their services and improve their performance.

“This competitive process also helps us evaluate the improvement of each branch to ensure the continuous development of our services,” he said. - TradeArabia News Service