National Bank of Abu Dhabi’s (NBAD) said two of its units have received top ISO certifications.

The cash management services and reconciliation services departments were awarded ISO 9001:2008 certification in ‘Quality Management Standards’ by Lloyds Register Quality Assurance, a leading global accreditation body, said the bank in a statement.

The two join 20 other departments across the bank as part of its ISO 9001 Certification Programme driving commitment to quality service delivery, it stated.
 
Khalaf Al Dhaheri, senior managing director and group COO, said: “Obtaining ISO certification requires departments to put in place a number of improvements to align to the standard which include formalising their processes and process performance measures, service standards and customer feedback mechanism which enable the departments to drive forward a higher level of client engagement and service delivery.”

NBAD’s cash management services manage the flow of cash and collection of cheques throughout the bank’s branches, ATMs, CDMs and other customer’s network throughout the UAE.

The reconciliation department manages the critical reporting between the NBAD branch network and NBAD Operations.

The ISO 9001 Quality Management certification is valid for three years. During that period, LRQA will conduct a Surveillance Audit once every nine months to review the effectiveness of the Quality Management System of these departments and progress on various ongoing improvement projects. - TradeArabia News Service