Abu Dhabi Commercial Bank (ADCB) has announced that its Group Business Services division has achieved ISO 9001:2008 certification as recognition of the quality management system standard of the bank.

ISO 9001 certification benchmarks the quality management system standard of institutions based on the highest international standards and focuses on customer satisfaction.

ADCB had one of the widest certification scopes for a bank in the region, given the large number of departments, functions and branches included in the evaluation.

The wide certification scope covers all ADCB operations impacting customer segments and transactions, information technology and security, facilities management, strategy and branch operations across the entire network of 49 branches in the UAE.

The assessment undertaken by LRQA was not just limited to GBS’s processes and effectiveness, but also looked into Health & Safety aspects, as well as Environmental and Risk.

Basem Obaid, chief executive officer, LRQA commented: “The team at ADCB demonstrated a continued commitment which brings to light the depth and maturity of its management team. The certification process included an extensive review and on site audit of business processes and departments against global best practices in quality based on the ISO 9001:2008 requirements.”

“This is an exceptional achievement which is a result of the combined efforts put forward by our 750 person strong team. Of course certification is just the start of a continuous quality management culture; our commitment to improvement and customer satisfaction will continue,” concluded Jerry Möllenkramer, Group chief operating officer, ADCB. – TradeArabia News Service