Bank of Bahrain and Kuwait (BBK) subsidiary Invita is set to expand its operations into Kuwait, said a senior official.

The business process outsourcing (BPO) company has signed a joint venture shareholding agreement with Kuwait-based National Technology Enterprises Company (NTEC), a fully-owned subsidiary of Kuwait Investment Authority.

Invita's expertise in providing multimedia contact centre technology will be used to set up a BPO company to serve Kuwaiti businesses and organisations.

"Invita is proud to associate with NTEC to form a partnership and we are eagerly looking forward to extending our services to the Kuwaiti market," said Invita representative Mohammed Malik, who signed the agreement.

"This is our first venture out of Bahrain, and more such undertakings are on the anvil.”

"Invita plans to apply its knowledge and expertise, coupled with latest advances in contact centre technology, to develop solutions that would help businesses enhance their customer contact processes," said Invita Bahrain general manager Rahul Bhalla. – TradeArabia News Service