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25pc of customer service ops to use virtual assistantsTwenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to research and advisory More… |
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Identifying and mitigating digital risk with mobile appsIn a recent Ericsson Mobility Report, the total number of mobile subscriptions at the end of 2016 was approximately 7.5 billion and growing around 4 per cent year-on-year. Greater speed, power and storage capabilities of mobile devices means the More… |
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Hackers exploiting mobile apps pose business risksThe increased adoption of enterprise mobility solutions by a growing number of businesses is opening up new avenues for cybercriminals to launch attacks with devastating impact on a brand’s reputation and stock prices, an industry expert s More… |
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Bahrain eGovt reviews mobile app strategyBahrain’s Information & eGovernment Authority (iGA) recently organised a workshop on the National Strategy of Mobile Apps attended by government IT seniors representing 20 entities. This workshop was organised after the More… |
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Four UAE mobile apps vie for top Arab awardFour innovative mobile applications from the UAE - covering education, culture, science and educational games - have successfully made it to the final stage of the second Arab League Educational, Cultural and Scientific Organization (Alecso) Ara More… |
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Mobile apps—the new face of businessIf companies cannot provide customers with a mobile app experience that accurately reflects the values of their brand, they risk seeing their competition pull ahead with a more convincing mobile offering, says new research from Oracle. More… |
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Focus Softnet to highlight cloud, apps at ComexFocus Softnet, a leading software development company, will highlight its cloud solutions and mobile apps at Comex Oman, a major IT exhibition opening in Muscat tomorrow (April 27). The event runs until May 1 the Oman Internationa More… |
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Brand loyalty ‘hinges on app loading time’More than two-thirds of consumers, who left a brand because of poor mobile application loading times, said a loading time of six or less seconds was acceptable, according to a global study. Slightly more than half of those respond More… |
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Facebook adds $227 billion to global economyWith 1.35 billion users of its Internet social network, Facebook would rank as the world’s second-most populous nation if it were a country. While its users may populate only a virtual country, Facebook says it generates a l More… |
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Twitter to start tracking users' mobile appsTwitter will begin tracking what third-party apps are installed on users' mobile devices so the social media company can deliver more tailored content, including ads, the company said. The feature, called "app graph," More… |
