Falconcity of Wonders (FCW), the developer of a multipurpose mega project currently being built in Dubai, UAE, said it has received ISO certifications for quality management (ISO 9001), customer satisfaction (ISO 10002 for complaints handling) and ISO 10004 for monitoring and measurement).

The distinguished international certifications reflect FCW’s success in achieving the highest levels of customer satisfaction and happiness mainly through innovative processes and practices, said the developer in a statement.

Occupying more than 41 million sq ft, Falconcity of Wonders is a sprawling residential, tourism, entertainment and recreational megaproject shaped in the form of a falcon in tribute to the UAE’s emblem.

The mega development embraces the cultures of the world with its contemporary and unique structures that are inspired by the “Wonders of the World” – including the Leaning Tower of Dubai, the Dueiffel Tower Dubai, the Pyramids Park and the Dubai Hanging Gardens of Babylon.

Villas inspired by international architectural themes will form part of Falconcity of Wonders’ over 5,500 residential apartments and villas of various designs, locations and sizes. Commercial centres, ‘Falcon Fun City’, family centres, sports facilities and schools are also featured in the project, said the statement.

FCW has been intensifying efforts to incorporate creativity across its entire operations to help meet Dubai Plan 2021’s ambition of putting the emirate at the forefront of global excellence and innovation within the next five years.

The latest ISO certifications are the culmination of FCW’s renewed commitment to adhering to the best standards of efficiency, availability and reliability, it stated.

Salem Almoosa, the chairman and general manager, Falconcity of Wonders, said: "Customer service is the first and last point of contact with clients, therefore we have been sharpening our focus on providing memorable experiences that leave our customers not only satisfied but very happy as well."

"Our latest ISO certifications prove that we are right on track in providing pleasing, creative and excellent experiences to our customers. They provide a strong motivation for Falconcity of Wonders to continue surpassing expectations and delivering happy moments," he added.-TradeArabia News Service