Al Manshar Rotana Kuwait has welcomed its new Front Office Manager, Michael Farag who will be responsible in ensuring well-organised operation of the hotel’s front office.

Farag brings with him 15 years of hospitality experience and has worked in several Rotana Hotels. He started his hospitality career in Egypt as front office agent in 2005 before moving to the UAE. He continued his way up to success till he was appointed as front office manager at Rotana Hotels in July 2015, where he handled room configuration during a hotel pre-opening.

In his new role, Farag will be in charge of supervising all front office services and personnel to ensure guests receive apt, efficient and personalised service. Part of his responsibility is to maintain a smooth relationship between the management and guests by attending to guest complaints, requests and enquiries. - TradeArabia News Service