The Ajman Palace Hotel, a leading luxury property in the UAE emirate, has topped the guest feedback charts of the Market Metrix Hospitality Index with an 87 per cent year-to-date average guest satisfaction score and a 17 per cent response rate.

The UAE average for the organisation is 85.8 per cent with a 19 per cent response rate.

Ferghal Purcell, general manager, The Ajman Palace Hotel, said: "We are truly proud of this remarkable achievement. Our objective is to offer consistently high levels of service to our guests."

"It is really the people who turn a stay into a memorable experience. And creating that link with the customer is what our service is all about. We want to make sure that our staff are delivering the desired service throughout the guest's stay. Therefore, in order to make a difference, the guests receive the questionnaire while they are still in-house and not after they have departed. This allows us to rectify a problem on the spot," Purcell said.

Market Metrix Hospitality is the most in-depth source of hospitality performance information available which allows brands to discover sources of competitive strength, loyalty and value. – TradeArabia News Service