Mövenpick Hotels & Resorts, an upscale international Swiss hotel chain, received the ‘Innovation in Work Culture’ award at the Daman Corporate Health Awards held in Abu Dhabi, UAE.

The hotel was presented the award for its service culture programme, based on the company’s brand promise of ‘Natural Enjoyment’, which is aimed at delivering a personalised, relaxed and uncomplicated experience that makes guests happy.

The programme successfully engaged the hotel’s 16,000 employees worldwide through innovative training courses and interactive activities highlighting the need for consistency in service delivery as the inspiration for the initiative. Results were measured through guest feedback, employee surveys and mystery guest audits.

The Daman Corporate Health Awards recognise the best employers in the UAE for their commitment and success in organisational wellness.

“Natural Enjoyment has encapsulated everything we want for our guests and our employees,” said Andreas Mattmüller, chief operating officer of Mövenpick Hotels & Resorts, Middle East and Asia. “Through this programme we have given our work ethic an almost tangible element, which resonates through the company and even beyond in areas outside our hotels and resorts. The customer experience and the employee experience are clearly linked which is why this programme is so successful.” – TradeArabia News Service