The Abu Dhabi Airports Company (Adac) honoured participants of the 'Summer Student Ambassador' programme - a three month customer service-led course where students performed a variety of tasks at the airport.

Nearly 100 volunteer students from colleges and universities across Abu Dhabi took part in the programme, which is now in its third consecutive year and which included for the first time a number of new learning elements aimed at broadening the students experience on-site.

These included a project where students performed a situational analysis of services at the airport and presented a range of innovative ideas for the future, as well as investigating customer-service practices at other airports within the region and internationally.

The students also liaised directly with passengers to gain important information for the monthly Airports Council International’s (ACI) airport service quality survey, which helps airport operators to identify best practice and benchmark themselves against other facilities around the world.

Earlier this year, Adac was rated in the top two in the region by the ACI.

“Customer Service is a priority for Adac at all of its airports and this programme offers a wonderful opportunity for participants to learn first-hand a variety of invaluable skills such as interacting with travellers, meeting the customer’s needs and working with numerous stakeholders including airlines and security services,” said Harib Ghannam Al Hameli, acting vice president, Operations, Adac.

All the summer student ambassadors were presented with a certificate of participation, with special awards presented to high achievers who displayed extra levels of dedication and commitment and who excelled over the three month period.-TradeArabia News Service