Forty-two per cent of consumers may not end up buying their first preferred brand, a report said, adding that that fast moving consumer goods (FCMG) are more prone to consumers moving in and out of brands.

This results in no true behavioural loyalty from many consumers while the overall brand usage may appear to be stable, said the survey undertaken by TNS, a global custom marketing research organisation.

“The finding is critical for brand managers across sectors as the research shows that the trend even applies to relatively low-priced, frequently-bought goods, such as laundry detergent and hair care as well as higher priced products, such as cars,” said Steve Hamilton-Clark, CEO of TNS Mena.

“Brand managers preoccupied with being the customers’ preferred choice could do well to understand that there are other factors too that need their attention.

“In the Middle East markets we see that customers are not switching service providers completely. Therefore even if service provider brand measures do not track well, other factors are likely to influence customers continuing on with the service provider. What may be at stake here is share of wallet rather than complete switching,” he added.

The TNS study, entitled ‘The Commitment Economy,’ canvassed 39,000 consumers in 17 markets and covered eight key sectors – automotive, beverages, coffee, hair care, headache remedies, laundry detergents, payment methods and retail.

“The survey shines a light on why customer preference doesn’t translate into sales success,” explained Hamilton-Clark. He said the survey results has helped pinpoint three marketing levers that account for why people don’t buy what they most want – affordability, availability and shared decision-making.

“These marketing levers show why, in an increasingly competitive marketplace, popularity doesn’t necessarily mean purchases,” added Hamilton-Clark.

He went on to say that the survey has unearthed a need for a radical rethink on brand tracking approaches.

“It is no longer about simply tracking brand health.  It is also about understanding the decision making context, as well as tracking a variety of emotional and market factors that influence the purchases those consumers actually make,” Hamilton-Clark concluded.

The research was conducted using TNS’s ConversionModel technology which evaluates two critical factors affecting brand choice – power in the mind and power in the market.

It helps brands calculate exactly how much revenue they are missing out on due to the marketing levers. – TradeArabia News Service