Emirates Central Cooling (Empower), a provider energy-efficient district cooling services, has launched a new customer service centre that provides customers with integrated services.

Empower’s customer base included individual customers as well as large businesses, including projects in Dubai International Financial Centre, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay.

“Customers are the backbone of our operations as we believe customer satisfaction is the key to business success,” said Ahmed Bin Shafar, CEO, Empower.

“As dedicated providers of district cooling services not only in the UAE but also in the region, we aspire to deliver satisfaction through a group of professionals backed with the knowledge and technical expertise. We offer our clients an experience rather than a service.”

The customer service centre reflects the core values of Empower and it reinforces its position on the global front as an organization that delivers efficient service, the company said in a statement.

The system is designed to manage customers’ queries through increased efficiency and productivity. A dedicated team of Empower will be on hand at all times to serve customers in registration, bill payment, final bill and general enquiries.

Bin Shafar added: “Our customer base rose by 60 per cent in 2010. This is why we launched this centre as the number of customers has increased dramatically. Customers of Dubai International Financial Centre, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay can avail of this service.”

This is the third customer service centre for Empower, after Business Bay and Jumeirah Beach Residence, which are only dedicated to bill payments.

Empower is a joint venture between Dubai Technology and Media Free Zone (Tecom) Investments and Dubai Electricity and Water Authority (Dewa). – TradeArabia News Service