Genesis Middle East and Africa HQs has launched Genesis  C A R E, a warranty extension policy for its vehicles in the region. The programme aims to support Genesis customers who may face difficulties in getting vehicle maintenance due to restricted access to service centers during the COVID-19 pandemic. 

 

Genesis C A R E ensures that all Genesis vehicles with original warranties that expire between March 1 and April 30, 2020 will benefit from a warranty extension of up to three months until May 31, 2020. All warranties that are originally due to expire in May will also be guaranteed coverage until the end of the month.

 

Genesis’ decision comes amid a global reaction to the outbreak of COVID-19, which has caused many countries to take various precautionary measures that include closing non-essential facilities. With Genesis C A R E, the company expects to help address any concerns customers may have about being unable to visit a service center to get vehicle maintenance or warranty repairs during government-imposed lockdowns. 

 

The well-being of Genesis customers and employees is a high priority at the company, which is closely monitoring COVID-19 developments and complying with measures in local markets to mitigate the spread of Coronavirus. 

 

Bang Sun Jeong, Vice President, Head of Middle East and Africa Operation said: “We appreciate that many of our customers may have limited or no access to vehicle servicing during these extraordinary times.

 

“With Genesis C A R E, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months. Not only do we care about our customers’ health and safety, we care about the ‘health’ and safety of their vehicles as well.”

 

Genesis Motor distributors in the Middle East and Africa will contact all affected customers separately in the coming days, with more details about the Genesis C A R E programme. -- Tradearabia News Service