Al Haddad Motors, the authorized general distributor for Mercedes-Benz in Bahrain, held its first Accident Management workshop recently, at its service centre in Salmabad with the goal of improving transparency, efficiency and customer service.

The event brought together representatives from the top 10 insurance companies in Bahrain in order to discuss in-depth solutions for the challenges associated with quality accident management.

Andreas Roehl from Daimler Middle East assisted in presenting the daylong workshop, which covered Mercedes-Benz integral safety presentation, professional accident repair guidelines, and an overview of repair estimation system, amongst other topics.

The accident workshop focused on bringing together all parties involved with automobile accidents in order to work together in jointly reaching an even higher level of customer satisfaction.

“Mercedes-Benz is the first luxury automaker in Bahrain to launch an event of this calibre. As one of the leading automotive brands worldwide, Mercedes-Benz is dedicated to providing global standard service and care to customers through extensive assistance following any accident encountered on the road,” said a company statement.

The workshop delivered a highly informative full-fledged workshop to tackle all aspects of accident management and thus providing representatives of insurance companies with a holistic perspective. It discussed the importance of safety through a historical recount of safety-related innovations and leadership, examples of car crash testing and future safety systems.

The presentations primarily focused on repairs including basic principles, negative examples, current joining technologies, Daimler activities for proper repairs and other critical details.

Transparency was another aspect of the workshop. This segment introduced Mercedes-Benz repair times (ASRA) and approved repair estimation system (Audatex.) The workshop ended with practical demonstrations that offered a hands-on angle to the theory-based workshop.

The team at Al Haddad Motors was proud to present another initiative to improve customer service: “This workshop was launched in order to allow all participants from insurance companies, team members at Al Haddad Motors, and the manufacturer to collaborate and jointly tackle challenges,” said Graeme Newport, general manager, Al Haddad Motors. “This will help make the claims process even more efficient and convenient for all Mercedes-Benz customers in the country.” -TradeArabia News Service