Bahrain Institute of Banking and Finance (BIBF) will host an executive-level workshop by international expert Ron Kaufman on service leadership next week.

 

The workshop, on October 7 at the Bahrain Crowne Plaza Hotel Convention Centre, has drawn strong interest from Bahrain’s executive community.

 

Kaufman is rated as one of the top 25 speakers around the globe and is the author of the New York Times Best-seller "Uplifting Service".

 

"More than ever before, successful companies are gaining market share, increasing customer loyalty, and boosting their profitability by differentiating on excellent service. To do this consistently over time demands more than only delivering excellent service to customers. It also means building an Uplifting Service Culture that ensures outstanding service between colleagues, departments and functions inside the organization,” said Kaufman.

 

“This culture of uplifting internal service will attract, develop and retain the best staff and results in the best service experience for external customers and clients," he said.

 

Garry Muriwai, BIBF director, said: “As leaders in the field of education and training for the financial sector, BIBF understands that to achieve success, visionary leaders must lead their organisations towards achieving customer service excellence which benchmarks against global standards. Introducing innovation tools and concepts to enhance and develop local leaders will further advance Bahrain’s current top 50 position within the Innovators Index according to the Global Innovation Index 2012.”

 

Extending Tamkeen’s support for the workshop, Amal Al-Kooheji, Tamkeen senior manager, human capital development, said: “This support comes in line with Tamkeen’s mission to provide the necessary training and development opportunities for Bahrainis in order make them the ideal employees of choice, as well as raise the skills profile of the local employment force and therefore improve their living standards.”

 

Kadri Rizk, head of centre at BIBF for leadership and management, said: “This event is a key part of the Centre’s strategy in showcasing internationally reknowned speakers in the fields of leadership and management for the Bahraini market. I envisage the success of this will lead to other events in the future.” – TradeArabia News Service