Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, has urged its customers to stay connected to its district cooling services this summer.

The company said it is well-prepared for the summer period while ensuring high efficiency of its services.

According to Empower, customers could guarantee no service disruption by paying their bills on time and ensuring that they clean the filters of their AC vents by conducting regular maintenance.

“We work at Empower to address our customers’ needs as part of our commitment to ensure high quality service during summer period. We keep on interacting with our customers to ensure they enjoy a chilled moderate weather indoors in summer days,” said Ahmad Bin Shafar, CEO of Empower.

“Customers are urged to update their data at the company to receive their bills regularly as well as pay on time to avoid service disruption and sidestep any unnecessary payment delay fees. Fees could be paid through Empower’s website so customers’ efforts and time are saved from driving all the way to services centres,” he added.

While conducting the payment, customers should double-check their consumer account and registration numbers so that they ensure that the payment is correct, thus the service is continued. Also, maintenance teams at buildings should be contacted to conduct the regular maintenance and ensure that the air filters are cleaned from dust which stands on the way of filling the rooms with refreshing and chilled air.

Empower emphasised the preparedness of its teams in various departments to deal with emergency situations and trouble-shoot technical problems in record time. The company urges its customers to use multiple communication channels including customer and call services centres or communicate via e-mail.

Empower currently operates more than 1 million RT, providing environmentally responsible district cooling services to large-scale real estate developments, such as Jumeirah Group, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Mall, Discovery Gardens, Dubai Healthcare City, Dubai World Trade Centre Residences and Dubai Design District, among others. –TradeArabia News Service