Fujitsu, a leading Japanese information and communication technology company, is establishing a new European Center of Excellence (CoE) for Robotic Process Automation (RPA), managed from Fujitsu offices in Copenhagen, Denmark.

The CoE will spearhead the development of new services to accurately handle repetitive tasks, identify and resolve hidden process bottlenecks, and optimise processes, helping Fujitsu customers to accelerate their digital transformation by leveraging robotic automation to perform everyday administrative tasks in areas such as customer support, human resources and accounting, said a statement from the company.  

RPA uses software robots with or without artificial intelligence (AI) and advanced machine learning capabilities to manage high-volume, repetitive and mundane tasks, freeing up human resource capital to focus on creative work, it said.

RPA is commonly applied in administration and reporting, customer support functions, updating databases, and the digitalisation of services in general. For example, a robot can not only update massive volumes of data without errors, in a fraction of the time it would take a human to perform, but also can do so without interruption, 24 hours a day, and without the risk of human error often associated with this work.

This boosts productivity and increases satisfaction among employees, since they are able to spend more time on tasks they find interesting and where they can provide a value add.

Bjarne Rasmussen, manager application management at Fujitsu in Europe, Middle East, India and Africa (EMEIA), said: “We’ve already seen the benefits that software robots and virtual assistants bring, but we are only beginning to access the true potential of robotic process automation.”

“New use cases are constantly emerging and the new Fujitsu RPA Center of Excellence will allow us to explore these opportunities to develop and share best practices with our customers,” he said.

“Successful deployment of RPA isn’t about standalone technology projects – we are working alongside our customers to co-create RPA solutions that integrate into existing processes and therefore contribute to digital transformation projects,” he added.

Today, artificial intelligence and robotics are key parts of the fourth wave of digitalisation. In line with its vision of a Human Centric Intelligent Society, Fujitsu is helping its customers to leverage new digital technologies that enhance work tasks that people are doing. Fujitsu’s RPA CoE will enable customers to accelerate pilot projects and move to full deployments that take advantage of RPA’s ability to streamline processes and enhance efficiency, said a statement.

Working in tandem with customers to co-create new RPA services, the Fujitsu CoE team will ensure that these initiatives support specific business objectives, and fit into wider digitalisation projects, it said.

RPA has great potential to be applied across all industries and functions. It can be deployed without any need to overhaul entire IT systems, and implemented as needed to address specific tasks, such as automatically processing transactions, manipulating data or communicating with other systems.

To facilitate customers’ deployment of RPA capabilities, Fujitsu’s CoE for Robotic Process Automation is developing a full portfolio of software and services that, in the near future, can be combined with existing artificial intelligence capabilities, and delivered via the Fujitsu Cloud Service K5.

The RPA solutions are available in EMEIA from this month onwards directly from Fujitsu and through its partners. Pricing depends on configuration and region, it stated. – TradeArabia News Service