Kansai Paint, a leading Japan-based manufacturer of decorative, automotive, industrial, protective and marine coatings, has opened its largest customer experience centre in Umm Sequin, Dubai, as part of widening the reach of its myriad colours in the UAE.

Set up with an innovative colour room which helps customers visualise colours in real-time, the new centre is the first-of-its-kind customer touch point of Kansai in the region, said a statement.

The centre, that spans over an expanse of 224 sq m, takes customers on a visual journey of discovering their favourite colour through an interactive display of its designs and colours.

The unique offerings of the store complements Kansai’s consumer friendly approach where the process of choosing colours for homes is a rewarding and relaxing experience.

Syed Ameer Hamza Hasan, chief executive officer of Kansai Paint MENA and CIS, said: “We are very pleased to launch this unique customer experience centre in Dubai. Being centrally located, Umm Suqeim comes as a respite and provides a hassle free experience to customers.

“We believe what consumers are looking for right now are personalized services and we are doing just that. Kansai excels in its quality offerings and diversity of products, along with the unique high-technology purpose-oriented solutions. These offerings can be understood precisely in an ideal set-up such as at the Umm Sequim store.”

Aiming to ease the process of selecting the right colour, design and concept, the store offers one-on-one consultations with colour experts who can be booked for a home visit for more detailed recommendations, said the statement.

The interiors of the store has been designed to offer a luxurious and relaxed environment to enjoy the experience of choosing the right colours, it said.

As a 360-degree service store, Kansai Paint also provides customers with the concept of supply-and-apply services delivered by a team of professional and trained experts that deliver the task of painting walls to perfection, it added. - TradeArabia News Service