Dubai Aluminium Company Limited (Dubal), Dubai’s state-owned enterprise that operates the world’s largest modern primary aluminium smelter with a captive power station, has achieved ISO/IEC 20000-1:2005 IT Service Management certification.

The company has not only implemented the processes based on IT Infrastructure Library (ITIL) – an international framework that provides a comprehensive set of guidelines for excellence in IT Service Management (ITSM); but also obtained certification to ISO/IEC 20000-1:2005 – the first international industry standard aimed specifically at ITSM, and which is aligned with and complementary to the process approach defined within ITIL.

Importantly, Dubal is the first Dubai government-owned company and the first manufacturing enterprise in the UAE to achieve ISO/IEC 20000 certification; and the third company in the UAE overall to obtain this status.

Dubal’s president and chief, Abdulla J M Kalban, who received the official certificate from Mustafa H Jassim (deputy MD of TUV:SUD Middle East - a recognised certification body) described ISO/IEC 20000 certification as a vital component in realising Dubal’s vision to become one of the world’s top primary aluminium producers by 2015.

“The ISO/IEC 20000 standard describes an integrated set of management processes for effective delivery of services to a business and its customers. As such, it fully supports the customer-orientated, quality- and service-driven principles of our business,” he said.

“Just 446 elite companies worldwide have obtained ISO/IEC 2000 certification,” he added.-TradeArabia News Service