Abu Dhabi Health Services Company (Seha) won the European Award for Best Practices 2011 in the Gold category in recognition of its achievements in customer satisfaction and quality management.

The recognition attests to Seha’s commitment to improve its quality management system by implementing the ESQR Quality Performance Model, a statement said.

The award selection process was based not on self-nomination but rather a recommendation process lead a group of specialists and managers appointed by the European Awards Committee, who consulted with embassies and public sector bodies to nominate suitable candidates.

The ceremony was held in Brussels and was attended by Sulaiman Hamid Almazroui, Ambassador of the UAE to Belgium and the Grand-Duchy of Luxembourg, Head of Mission to the European Union.

During its presentation at the ceremony, Seha highlighted key achievements in the field of healthcare quality and customer service, including the implementation of transparent reporting systems, uniform standards throughout Seha’s network of healthcare providers, and open channels for feedback and customer suggestions.

The ESQR Quality Performance Model offers guidelines to organisations to achieve excellence in performance, and offers nine principles to meet customer expectations. These include continuous improvement, leadership, human resources, training, process management, environment, data analysis, strategic planning and quality control.

“We are delighted to have been awarded the Best Practice Award in the Gold Category. It makes us proud that international forums are recognizing our mission of uncompromising excellence in the provision of healthcare services, and honoring our achievements,” said Dr Ali Al Obaidli, clinical officer, Clinical Affairs, Seha.

“Seha’s success and international recognition is testament to the influential position the UAE is acquiring globally as a leader in many fields of excellence.”

“This achievement comes from our ethos of continuous improvement, and the careful consideration of patient feedback received through the community outreach Mas‘aool programme as well as from employees through Musharaka programme. We have, wherever feasible, taken these recommendations into account and have implemented changes accordingly to further improve service provision quality,” he added. – TradeArabia News Service