Bahrain-headquartered Silah Gulf, a contact centre and business process outsourcing (BPO) company, plans to aggressively expand into Middle Eastern markets.

With a vision to achieve industry leadership in the region, Silah plans to enter markets such as Qatar and Saudi Arabia, physically grow in capacity as well as effectively increase staff strength by 2014, a top official was quoted as saying in the Gulf Daily News, our sister publication.

Silah was launched in 2009 as a joint venture in the Middle East region by UK-based Merchants and Bahrain's eGovernment Authority.

"It is a moment of joy and pride for all Silah members to be completing four successful years of operations," remarked chief executive Ricardo Langwieder-Goerner during Silah's fourth anniversary celebrations yesterday at its Manama head office.

"Since its inception in 2009, Silah has grown rapidly to become Bahrain's leading contact centre and making a footprint in the rest of the Middle East," noted Langwieder-Goerner.

"The company currently employs 470 people, runs successful operations in Kuwait and the UAE, and has won some of the most prestigious industry awards in the last four years," he added.

According to him, Silah's success and strong foundation are based on "core values of integrity, passion, excellence, innovation and respect that guide us in all our endeavours and relationships.

"With a vision to become the leading contact centre in the Middle East region, our efforts will continue to focus on three key areas - delivering innovative solutions to our clients giving them a distinct edge over competition, hiring and developing young, capable professionals, and finally, extending client portfolios and reaching out to newer territories in the region," he said.

"Reaching some major milestones in the last four years encourages Silah to continue its high performance in the years to come.

"We are hopeful that we will steadily increase our government and private client base while diligently maintaining our quality standards," stated Langwieder-Goerner.

"Silah's unique proposition of providing integrated services in a seamless manner through its four key verticals BPO, technology, academy and consultancy, makes it the first choice for clients looking for one-stop solutions," he added.-TradeArabia News Service