Bahrain-headquartered Silah Gulf, an award winning contact centre and business process outsourcing (BPO) company, has launched contact centre on-demand for its GCC-based clients.

Available for the first time in the Middle East, based on state-of-the-art cloud computing technology this latest Silah solution will transform the way companies provide technology for their contact centres and office workers.

This solution offers substantial savings for companies that wish to use leading-edge contact centre services without investing in the necessary technology and infrastructure, thus significantly reducing capital and operating costs.

Silah will provide customised user interfaces, performance monitoring systems, advanced security measures for data storage and improved accessibility as part of the service.

Companies can now enjoy the benefits of a multi-million-dollar technology solution for a fraction of their original cost. In the first year alone companies can make up to 90 per cent saving.

'Cloud computing is the latest innovation in the IT sector today and by jumping on-board early we hope to be a key innovator in this growing field,' said chief executive officer Joe Tawfik.

'We hope to differentiate ourselves from our competition as a company that accesses the best technology available to help our clients increase profits.'

'Pay-as-you-go technology solutions are becoming mandatory for a company wanting to show high return on investment,' said Silah technology manager Joanne O'Flynn.

'We plan on rolling out call routing, workforce management, virtual desktop infrastructure, knowledge management systems and other services in the upcoming months,' O'Flynn noted.

'A basic telephony solution will also be offered for office workers. The underlying core technology for our on-demand solution is Cisco,' she added.-TradeArabia News Service