The Department of Economic Development in Dubai (DED) recently presented an overview of the rights and responsibilities of customers and the consumer law at a joint event with the Hellenic, Indian and Canadian Business Councils.

More than 250 entrepreneurs and high ranking executives from different industries attended the event.

Mohammed Lootah, deputy CEO, commercial compliance and consumer protection division, DED, gave a presentation on consumer rights guaranteed by the law, including the right to safety, right to know, right to choose, right to representation and the right to be informed.

He also focused on retailer's responsibilities including the need to avoid misleading advertising, providing consumers with accurate information about their rights, and clarifying the policies regarding refunds, replacement, repair or rework for defective of damaged products.

Lootah also presented an overview of Consumer Law No. (24) 2006, and other international policies as well as aspects of refund, exchange, warranty, invoice policy and services provided. He also explained the ways to submit complaints and comments to the Department of Economic Development.

"We are pleased to participate in events that support our mission to raise the service standards provided by the retail sector and thus strengthen consumer confidence which will boost market competitiveness. We work with concerned government authorities to control any negative trade practices, and strengthen the relationship between the trader and consumer," said Lootah.

Abdulla Al Shehi, director of compliance & consumer protection at DED, added: "The initiative highlight our commitment to strengthen awareness on the rights as well as duties of consumers and suppliers, besides activating communication with these groups to safeguard their interests.”

“We aim to join hands with all concerned parties to further enhance consumer awareness among the community,” he added. – TradeArabia News Service