Royal Ambassador, a leading property management and hospitality company in the Kingdom of Bahrain, has announced that it has secured the prestigious ISO 9001:2015 certification in recognition of its unwavering commitment to quality management and customer satisfaction in its property management services.

 

Royal Ambassador's journey to ISO 9001:2015 certification is an inspiring tale of dedication and excellence, said the company in a statement.

 

The certification, valid from October 2, 2023, to October 1, 2026, is a testament to the company's systematic and process-driven approach to enhancing customer satisfaction and improving operational efficiencies.

 

At the heart of Royal Ambassador's success is its Property Management Department, renowned for managing luxury residential apartments across Bahrain, it stated.

 

This division has been instrumental in redefining residential property standards by fostering a holistic community lifestyle, marked by 5-star resort amenities and seamless experiences.

 

The company's innovative practices have significantly improved service delivery, reducing owner-related complaints and enhancing communication with residents. Its efficient management of utilities, rental collections, and a robust account receivable process have resulted in achieving high yearly rent revenues.

 

To celebrate the milestone, Royal Ambassador recently held a function, which was attended by senior officials including Salman AlKooheji, the Cluster Property Manager, who lauded the efforts of all contributors to the ISO certification process.

 

"Today marks a significant milestone for Royal Ambassador, and we are proud of our dedicated property management team. Our journey to becoming a leader in property management services in the region is a story of commitment, excellence, and a relentless pursuit of meeting our clients' diverse real estate needs. We have strengthened our real estate portfolio and excelled in nurturing owner and resident relations," stated AlKooheji. 

 

"This has been vital in allowing us to deliver the highest standards of service and become a one-stop shop for all real estate requirements," he added.

 

AlKooheji said its portfolio, featuring luxury brands such as the Fontana Series: Fontana Towers, Fontana Gardens, Fontana Suites, and Fontana Infinity, along with Seef Avenue II, exemplified the company's commitment to quality and elegance. 

 

"In addition to the premium brands of Springfield portfolio, including Springfield Juffair, Springfield Amwaj, and the pioneering Springfield Suites — our first venture into hotel-serviced apartments — reflects our innovative approach. Further, the Spring Hill series, ARIVA, and The Hive offices, have set new benchmarks for community living in high-rise residential towers," stated the top official.

 

"These achievements underscore our vision to create vibrant, high-quality living experiences with a five stars luxury lifestyle. As we celebrate this ISO 9001:2015 certification, it's a testament to our team's hard work and dedication, and a promise of our ongoing commitment to excellence in every facet of our operations," he added.

 

Royal Ambassador sets a high standard in property management - before property handover a dedicated team provides meticulous snagging services, assessing and enhancing every aspect of the property to elevate its condition and value. 

 

This commitment to excellence extends to RA comprehensive online registration services, where they handle the registration of lease and freehold purchase agreements with the relevant governmental authorities. 

 

"For those seeking to rent, lease, or invest in buy-to-lease properties, Royal Ambassador offers unparalleled services through its in-house leasing agents. RA expertise in residential towers has enabled it to maintain the highest occupancy rates across its portfolio of over 3,000 apartments," noted AlKooheji. 

 

Royal Ambassador achieves this by diversifying its marketing and communication strategies to reach potential tenants and by leveraging its deep market knowledge to match properties with suitable tenant profiles, he added.