Dubai Land Department (DLD) said it has succeeded in achieving a qualitative leap in terms of improving the level of government services provided to customers, especially with regard to the facilitating of the procedures, the satisfying of the customers, and the continuous development of these procedures through the Ejari service.

Built by Emirates Real Estate Solutions (ERES), Ejari is Dubai government's solution to track rental transactions in the booming real estate market and to help reduce illegal transactions, said a statement

DLD pointed out that this was mainly due to the remarkable development to its interest in co-ordinating with government entities that required the submission of registered Ejari contracts in order to complete all transactions as part of the integration of government services.

This move ultimately reduced the requirements as well as the efforts and time needed, said the statement from DLD.

Hamdan Al Madhani, the director of Rental Relations Regulatory Department at DLD, said: "The customer can complete many of their transactions with several government entities once the lease has been registered in the Ejari system or its smart application, without the need to check back with departments and submit documents again."

Al Madhani pointed out that as a result of DLD's keenness to ensure customer satisfaction, it has provided several channels to register leases, including leasing and real estate management companies that cover all properties managed by these companies besides the Ejari smart application in line with the government's wise approach to the smart transformation of services.

The real estate service trustees are the channel that serve the individual property category not managed by the real estate companies, he stated.

"One of the parties pertaining to the rental relationship visits these centres and submits the required documents to register the lease, based on a commitment to the validity of these documents, and will bear full responsibility in case of any disagreement," he added.

Due to the importance of registering lease contracts, and its association with other government services, DLD establishes systems to limit the exploitation or misuse of this service for any purpose, remarked Al Madhani.

"It thereby seeks to create a link with other entities to exchange data and reduce the misdemeanor of some customers or document-clearing companies that promote through advertisements and social media channels," he added.

Al Madhani called upon DLD customers to sign their contracts with landlords or anyone certified to facilitate the management and renting of real estates besides carrying out an inspection of the rented apartment.

"This is to identify if they are receiving all that has been contracted, and to familiarise themselves with the terms of the contract to know their rights and responsibilities. Customers must also register the lease in their personal capacity through channels approved by DLD," he noted.

"Falling prey to misleading advertisements will force customers to bear the legal responsibilities for their erroneous practices," he added.-TradeArabia News Service