FSI Middle East, one of the region’s leading facilities management (FM) solutions software provider, has been appointed to supply and deliver upgraded FM software solutions to Concordia Integrated Facility Management based in Dubai.

A major player in the UAE, Concordia provides integrated facilities management services to more than 20 million sq ft of residential and commercial properties in the DMCC Free Zone and residents within Jumeirah Lake Towers.

As per the deal, FSI Middle East will upgrade the Emirati company's current CAFM system to the latest version of Concept Evolution, FSI’s completely web-based computer aided facilities management solution.

FSI will also be responsible for implementing and configuring the new system in line with Concordia’s business processes and ultimately handover a fully-integrated system which will enable them to optimise their business operations.

On the deal, Schalk Vorster, the business development manager of FSI Middle East, said: "Concordia has successfully been using FSI’s Concept 500 desktop application since 2007, and after researching the market, chose to upgrade their system to our latest CAFM technology Concept Evolution."

“They were facing constraints with Concept 500 system purely because technology has moved forward at a rapid pace over the last 10 years. Concept Evolution builds upon our earlier generation CAFM whilst providing great depth of functionality including tightly integrated workforce mobility via FSI GO,” noted Vorster.

Due to Concordia’s diverse customer portfolio Concept Evolution will help tie all aspects of the business together with the capabilities to present real-time data feeds with holistic overviews.

It will also provide accurate reports to help with informed business decision-making and managing activities to eliminate duplication of work.

“The main reason for the upgrade to Concept Evolution was the system’s ability to integrate with our existing ERP packages, and FSI’s team already had a clear understanding of our operational and integration requirements,” explained Sanjay Bhatia, the general manager of Concordia.

“The integration exercise has been very professionally managed by carrying out detailed audits of our current requirements, meeting with key stakeholders, and providing Concordia with practical solutions to meet each requirement,” he noted.

Bhatia said FSI’s solutions were tried and tested, and the team provided high levels of support, simply because any existing issues with well-established software were well-known and much more easily solved.

"Furthermore, upgrades are simply delivered as part of a continuing subscription thereby giving us the functionality we need without having to call in a customisation team to create it for us. That definitely makes life much easier!," said the top official.

"And as FSI provides most out-of-the-box solutions that includes mobility solution and integrates easily with all our other software programs and applications, it can help create a powerful 'back office machine' that streamlines and improves our business processes," he added.-TradeArabia News Service