Mohammed Bin Rashid Housing Establishment (MRHE) has signed up Dubai Smart Government (DSG) to offer technical support for its electronic and smart shared services.

These include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain and eSuggest.

As per the deal, DSG will provide the necessary support to the package of electronic and smart shared services which the MRHE will benefit from and specify the levels of support and priority-based response period as necessary to fulfil the leadership's vision of combining efforts to fulfill Dubai Vision 2021 and the ultimate goal of bringing happiness to customers, said the company in a statement.

On the agreement, Ahmad Bin Humaidan, DSG director general, said it is an embodiment of the themes contained in DSG strategy 2014-2017 which have been formulated  to speed up transformation into smart government with a view to ensuring the efficiency of smart transformation and optimal use of technological solutions, implementing the best practices and providing modern smart enablers to the government entities.

"Utmost importance is attached to providing appropriate housing and all relevant services to Dubai citizens. DSG has a sophisticated infrastructure and enablers that MRHE can benefit from to upgrade its housing services, enabling citizens to get appropriate housing through multiple channels and highly efficient services to add more satisfaction and happiness to their lives," stated Bin Humaidan.

"These services also enhance the optimal use of government resources with a view to ensuring the sustainability of the excellence and leadership process in Dubai City, which seeks to become the city with the most innovative ideas and solutions and the smartest city in the world and hence a genuine reference for all countries of the region in their bid to transform to smart government," he added.

Sami Abdullah Gargash, the executive director of MRHE, said the MoU is aimed at developing MRHE's smart services, which all focus on bringing happiness to citizens and improving their satisfaction

"It would enhance mutual co-operation, raise the operating efficiency, reduce costs and boost the optimal use of the available resources," he added.-TradeArabia News Service