Emirates Central Cooling Systems Corporation (Empower), a leading district cooling service provider, has launched its new customer service centre at Jumeirah Beach Residence (JBR) in Dubai.

Empower CEO Ahmad Bin Shafar inaugurated the new facility, which is the first outside the company's headquarters in Dubai Healthcare City.

'Empower is entering a new phase of growth. This is supported by a solid infrastructure and well trained staff and a world-class round the clock system that offers a high quality service,' Bin Shafar remarked.

'We chose JBR as a destination for our new centre because of its emergence as one of the busiest residential and touristic areas, not only locally but also regionally,” he stated.

The new customer service centre is located in Rimal 5, Podium 30, and provides day to day customer services, such as new customer registrations, bill payments, final bill payment applications and other general queries.

JBR is one of the most significant clients for Empower when it comes to number of customers served by the company in projects such as Dubai International Financial Centre, Dubai Healthcare City, Business Bay and City of Arabia.

“Serving around 500 customers a day, the new centre is well equipped to provide a reliable and continuous service to customers. The staff managing the centre is trained to offer one-stop shop services to customers, as every single employee has been trained to offer 360-degree services.

'The new centre serves Empower’s clientele base in Jumeirah Beach Residence which accounts for 11,000 customers and it adopts latest international practices in customer servicing, not only in the district cooling industry but also across all industries,' he added.-TradeArabia News Service