Mizin, the real estate development arm of Tatweer, has opened a best-in-class, in-house Customer Relations Centre (CRC) in line with the company’s customer-focused strategy. 

The new CRC deploys the latest technology ranging from customised Customer Relations Management (CRM) applications, Interactive Voice Recording (IVR) and IP systems, to customer queuing systems within the office for timely, face–to-face response. Mizin’s new in-house CRC also assimilates all in-bound calls to 800-Mizin.

“As Mizin’s developments thrive in the UAE, customer support continues to evolve as a key aspect of our business. We will ensure that our growth and expanding customer base is matched by investment in our customer service capabilities allowing us to consistently live up to our customers’ expectations,” said CEO of Tatweer Investments Ahmad Sharaf.

The service has been tailored based on extensive research conducted by Mizin, which highlighted that property buyers are seeking focused, personalized customer service and timely response to queries.

Mizin’s CRC facility comprises of individual teams dedicated to property owners of the Remraam community and investors of Mizin’s master-planned communities, Liwan, Majan and Arjan. The teams are focused on providing a 24-hour call acknowledgment and immediate resolution system to customers’ queries.

The CRC teams have undergone rigorous, customized training and have benefited from quality control and assessment tools to ensure a superior service for Mizin’s customers. Customer service executives will be managing inbound and outbound calls as well as walk-in customers, with enquiries ranging from floor plans and unit locations, to contract amendments and property resale.

Tracking systems generate detailed reports on delivery against service level agreements for each CRC team. These stringent measurement systems ensure continuous improvement of the facility and provide best in class service levels for the customers. – TradeArabia News Service