Hitches & Glitches (H&G), the Dubai-based facilities management firm, said it has been growing at a rate of 50 per cent year-on-year since it was launched in 2005.

The firm's growth has surged, thanks to the boom in the freehold residential sector in Dubai. It has been able to carve a 10 per cent niche of the fast growing facilities management market, it said.

“Our growth at this speed is a salient reflection of the robust increase in the facilities management market in Dubai with residents realising the value of proper home maintenance in appreciating the value of the asset class they own,” said  Malay Shroff, COO, H&G.

“It is also pertinent to note that the growth has come despite sharp inflationary pressure on the cost front for all FM companies in the market.  Our estimate is that there has been a cost escalation in the range of 20-60 per cent for facilities management companies, which has also in turn led to increased service fees,” he said.

H&G caters to the up-market areas of Emirates Hills, The Palm, Jumeirah Village, Meadows, Arabian Ranches and Al-Barsha.

Shroff said: “The growth possibilities for facilities management firms are immense if one looks at the estimates of creating close to 500,000 residential units in Dubai in the next few years.”

He said the current facilities management of the UAE would be worth an estimated Dh10 billion ($2.7 billion), growing at the rate of 50 per cent annually.

'H&G’s services span home and building maintenance, cleaning and hygiene services, swimming and gardening services, energy management and facilities management consultancy. The company also has a home improvements division, Homeworks, which has been created to cater to client’s need for repair, refitting or refurbishing interior furniture,' said a company official.

“H&G’s endeavour is to be a total solutions provider in facilities management which can be accessed 24/7. Our call centre operates round the clock so that our clients are not left unattended at any time of day and night,” Shroff added.- TradeArabia News Service