Saudi Arabia's National Commercial Bank (NCB) has selected Microland, a leading Indian hybrid IT infrastructure services provider, as its IT infrastructure services partner to manage its branch technology services across the kingdom.

 

NCB partnered with Microland last year with an aim to transform how the bank uses technology to deliver enhanced customer service, said a statement.

 

Through this partnership, Microland was able to bring about a significant change in ensuring improved stability in branch technology operations. 

 

The branch technology availability has improved significantly through reduction of operational incidents and outages, through Microland's outsourcing processes and methodologies, said a statement.

 

As a Service Integration and Management (SIAM) partner, Microland has helped NCB consolidate IT and banking technologies (such as teller printers, ATM card printers and display boards) to be delivered under a common Service Level Agreement (SLA) and governance framework, it said.

 

Microland has enabled the bank to maximise its business proposition with its customised and flexible end-to-end branch technology operations, supporting NCB outlets in the kingdom. 

 

The IT firm also effectively managed application support for the bank's capital market's division under this partnership. 

 

Saleh Saleh, chief information officer of NCB, said: "Banking sector in the Middle East is undergoing massive technology advancements and as NCB, we are proud to be leading this change. 

 

"While our team focuses on this 'Change', Microland focuses on 'Run'of the branch IT operations to 450+ branches of NCB, so as to jointly support the Shared Services Group in achieving the business objectives. Microland's commitment and deep IT expertise have been critical in this journey. This engagement is collaborative in nature and has resulted in excellent business outcomes for both companies."

 

Pradeep Kar, chairman and managing director, Microland, said: "NCB shares our vision of making a difference in customer experience through innovation and solutions for tomorrow. This partnership reinforces Microland's ability to deliver enhanced quality of service in the banking and financial services sector and further cements our leadership position in the IT outsourcing industry." - TradeArabia News Service