Arab Financial Services has been re-certified for the next three years as an ISO 9001:2008 organisation for its core services relating to application processing, account hosting, card personalisation, chargeback processing, fraud management and customer services.

This quality-management certification is awarded to organisations that meet the rigorous criteria for assuring quality in the products or services they provide customers, said a statement.

“Achieving ISO 9001:2008 re-certification reflects our continued focus on efficiency and effectiveness, which gives us an advantage serving our customers and maintaining our competitive edge in the global marketplace,” said B Chandrasekhar, CEO of Arab Financial Services.

“Using the internationally recognised standard for quality-management practices, ISO certification also helps improve the customer experience with a systematic approach to managing processes and procedures,” he said.

Arab Financial Services first earned the quality-management certification in 2009 after passing an assessment conducted by Bureau Veritas, an independent certification body for third party assessments of management systems.

The ISO 9001:2008 certification is valid for duration of three years, with two surveillance audits on 12-monthly basis by Bureau Veritas, the statement said. – TradeArabia News Service